Customer Request Triage

Signal Desk

Make sense of messy customer requests after a launch, turn patterns into a customer-impact brief, and review product actions before anything moves forward.

Checking WebMCP

Case

Admin Import Activation Launch follow-up queue

User Question

What are customers asking us to fix after import?

Outcome

Customer-impact brief and reviewable product action plan
Ready. Run triage to group requests, draft the brief, propose actions, and update the decision log.
01 Collect requests

Support, community, calls, release comments, and sales notes.

02 Find the pattern

Group repeated customer pain and inspect the supporting evidence.

03 Decide the follow-up

Draft the brief, review product actions, and keep the decision log.

Inbox

Customer Requests

Patterns

Pain Patterns

Draft

Customer Impact Brief

Review

Product Actions

Evidence

Selected Request

Provenance

Decision Log